Booked a hotel in Switzerland last month, where you have to check in with a booking code (there is no reception). Despegar provided us with the wrong code, so we could not enter our room and had to find (and pay for) another hotel late in the evening. The fact that it indeed was the wrong code was later confirmed by the hotel itself. Despegar customer service can’t be reached to file my complaint and receive compensation however, even though I tried to reach them every possible way.
This review (Despegar.com Complaint) was originally published at Skeptic Files.
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