After my car was hit by falling trees during an ice storm, I went to Fine Lines on the recommendation of my insurance company. What a mistake. All the people I dealt with on the phone were extremely rude. They were very uncommunicative as well — I was constantly having to call them for updates since they never called me. The technician who did the initial repair estimate didn”t even bother to do it correctly. After I was told by my insurance company that the car could be repaired, I called Fine Lines to get an estimate of how long it would take. That”s when the tech told me that he needed to do a second estimate since the first one he did was basically a quick once-over because he figured the car would be declared totaled. Sure enough, after the second estimate, it was. I will never use this body shop again, nor will I recommend them to anyone else. They don”t care about their customers. Gate City Collision in Nashua is much better.
This review (Fine Line Auto Body Complaint) was originally published at Skeptic Files.
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