Since Dec. 11 I have been trying to settle a claim with this company against one of their policy holders. I made several calls to Luis Valez at Ext. 197 & left messages in reference to the progress of my claim & he never returned my calls. Finally, a week later, I finally got him to answer his phone and he told me the release form had been completed several days ago. When I asked him where it was, he informed me that it was never mailed out. When I finally got the release I made an appointment to get my car repaired at Dattilo”s Collision in Pinellas Park, Fl. I called Mr. Valez at least 6 or 7 times in reference to leasing a car which in the release they agreed to pay for. Once again, no returned calls. The leasing agent at Enterprise Leasing has been trying to track him down with phone calls and computer communication to have him give them a reservation number. He has ignored their calls also. This is absolutely rediculous. This man just doesn”t seem to care about anyone. I left a message for him again on 2/15 & told him to either call me or Enterprise Leasing to get this resolved. I also told him that if he doesn”t contact one of us by 2/17, I will complain to the Florida Insurance Commission.
This review (Ocean Harbor Review) was originally published at Skeptic Files.
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